Shipping Policy

1. PRODUCTION AND SHIPPING POLICY

1.1. Overview

Shipping fee is calculated based on the customer's location and the selected shipping method when placing the order. In general, the shipping fee combined with all the items cost equals the total amount for your order.

For the latest updates about extended production and shipping time frames, please check the Article 1.2 & 1.4 in this policy.

In general, once you create your first product and place your order, you will probably be wondering what will happen next. Let's take a look at the process.

Please note that all days mentioned are business days. These days apply to weekdays and do not apply to weekends and holidays.

 Day 0: When the end customer places an order; we accept the order from you and then hold the order in our system for a twelve-hour wait period (“pending” time) to change any information or quantities, colors, items, etc... After those twelve hours, we automatically route your order to the vendor for production.

 Days 1-6: Our vendors typically take between 0-6 business days to produce your order before it is shipped. Production delays can occur sometimes which may result in taking upwards to 9 business days to produce your product and this can be dependent on the type of product being produced.

·      The first day of production is the first business day after the order is placed.

·      Weekends are not included in production time, even though many of our vendors do staff their production lines over the weekend.

 Day 3-6: Tracking is provided to your order when the vendor prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as 'Shipped, please allow up to 48 hours for the tracking link to update.

(In some cases, orders will have Pre-tracking for customers to track before putting into the production, Information will be updated within 5 to 7 business days)

 Day 6+: Depending on the shipping method and your customer's location, the delivery itself may take up to 12 business days in the US/EU or up to 30 business days if you’re shipping products produced internationally.

  • Most US/EU domestic packages sent with standard shipping arrive within 12 business days.
  • Express deliveries usually arrive within 6 business days
  • Shipping packages internationally are usually delivered within 30 days from the ship date
  • Unfortunately, not all tracking events are recorded with shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).

 There are some factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages may be handled by multiple carriers
  • Local customs department processing time
  • Failed delivery attempts for incomplete or inaccessible addresses
  • Strikes or labor disruptions at courier companies
  • Bad weather or any force majeure events such as hurricanes or floodsFor these reasons, we cannot guarantee a delivery date with certainty for deliveries, we appreciate your patience and will keep you updated.

1.2. Production Lead Time

1.2.1. Expected Production Lead Time

95% of our parcels are delivered within these time frames. The production times are shown for stocked apparel items. Occasionally, some items are not kept in stock at the manufacturer, which may incur a longer production time.

The percentages displayed in the table are the percentage of orders at that specific stage/number of days in production. Date ranges for the data are trailing 2 weeks.

1.2.2. Delays in production

While 95% of our orders are produced within the production timelines, there are a few cases where an order may unavoidably fall outside of the expected production window which results in delays.

Reason for delay:

·      The product failed quality control: Manufacturers will immediately reprint an item if it fails quality control. This reprinting process may require an additional 1-2 business days as the vendor has to recheck the image file, ensure their equipment is in good working order, and reprint the item.

·      Blank products on back-order: Our vendors keep inventory on hand for our most popular colors, models, and sizes of apparel. Occasionally a vendor may have trouble locating additional stocks when supplies run low. In these cases, we may move your order to a new vendor who is fully stocked, or authorize the use of a substitute blank product. Take a look at our Article 7.Substitution Policy in Return Policy.

Please note that during high volume seasons or holidays, like Christmas and Thanksgiving, order volumes may double or triple. Our vendors staff up to accommodate these order volumes, but you may still experience 3-4 business day delays in production occasionally.

Please be aware that you may not get all items in the same order at the same time, as not all items are shipped chronologically. Products may have variances in which may affect their production times which results in different times that the order is shipped. The most common scenario that might cause orders to not be shipped chronologically are:

o  Your item most likely failed the quality control and the manufacturer is reprinting your item.

o  Your item is being printed in different manufacturing facilities resulting in different production times.

1.3. Shipping Fee Calculation

Shipping fee are calculated based on the following parameters:

·      Vendor location (where the product is produced).

·      The carrier used.

·      The shipping method selected.

·      Shipping destination: Most of our products have a flat shipping scheme

 If you're ordering products and ship them within certain US territories, they will also have different pricing and shipping time. These US territories include Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.

If an order is produced by multiple vendors (e.g. your order contains a mug and a canvas), you will be charged for separated packages, as they are being shipped from separated locations.